PLEASE NOTE: ALL FINAL SALE & CLEARANCE ITEMS CANNOT BE RETURNED OR EXCHANGED.
ITEMS CANNOT BE RETURNED OR EXCHANGED IF ON SALE DUE TO A PROMOTION AND/OR THRIFTYCHIC ONLINE SALE. THANK YOU.
Once your order is received, please inspect all items for defects.
*All damaged items or defects must be notified via email within 5 days of receiving your order.
*There is a 10% restocking fee if notification is sent after the 5 day window.
*No exceptions can be made if you had your items longer than 5 days.
ALL RETURNS ARE ONLY ELIGIBLE FOR STORE CREDIT, WHICH WILL BE GIVEN IN THE FORM OF A GIFT CARD CODE
*You must notify ThriftyChic via email within 7 days of receiving your order to begin the return process.
*You must return item(s) to ThriftyChic within 14 days from the date you received your item(s).
Do not wait until day 14 to notify ThriftyChic. The items must be returned by day 14. Notify ThriftyChic within a timely manner of receiving your order.
*All items must be in unused condition. There should be no stains, no pet hair, no smells and no signs of wearing the item. Item must be unwashed with tags attached (if applicable).
*AFTER DAY 14, ITEMS ARE NO LONGER ELIGIBLE FOR RETURN
*Pick-ups: The 14 day return window starts once the order is in the pick-up tote and customer is notified. No exceptions.
SHIPPING CHARGES FROM THE ORIGINAL PURCHASE ARE NON REFUNDABLE.
THRIFTYCHIC IS NOT RESPONSIBLE FOR RETURN SHIPPING COSTS.
*Exchanges are only for the same item in a different size and/or color.
*Exchanges follow the same rules as returns. If an exchange cannot be made, store credit will be given.
WE ARE NOT RESPONSIBLE FOR RETURN SHIPPING, HOWEVER, WE WILL SHIP THE EXCHANGE BACK TO YOU FOR FREE.
1. Email firstname.lastname@example.org to begin the return process.
*Put in the subject line the type of return (return, exchange, defect)
*Include your name, order number and a description of the item.
*If the return is due to a defect, please attach a picture of the damaged item to the email.
2. ThriftyChic will process the information and authorize the return.
3. Return the item to ThriftyChic. Please use any carrier of your choosing to ship back to us (UPS, USPS, FedEx, etc.). Please return the item(s) to the following address provided via email.
4. Once the item is received, we will either authorize store credit (returns) or prepare the exchange to be shipped to you. An email will be sent to you with the authorization. (process may take 3-5 days after the order is returned to us)
**Certain items are FINAL SALE due to hygenic purposes, which include leggings and undergarments (bralettes, sports bras, and bodysuits)**
NO RETURNS, DAMAGES, EXCHANGES ARE ACCEPTED AFTER A TOTAL OF 20 DAYS OF RECEIVING ORDER. THANK YOU!